WHEN WILL I RECEIVE MY ORDER?
We ship out orders every day Monday through Friday. If orders placed before 12:00pm EST will be shipped out same day. Orders placed on Saturday or Sunday will be shipped out on Monday. Most orders will arrive 1-5 business days after purchase, through USPS priority mail.
IS SHIPPING FREE?
Shipping is free within the USA on orders over $99.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with tracking. If an order gets stuck, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, we will be more than happy to help. Please be sure to contact us after 10 days if package has not arrived. From here we will call USPS and file a claim. If that does not work after 21 days we will file a LOSS/THEFT report on your behalf and issue another order for you at no extra charge. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.